Canadian aircraft manufacturer Bombardier announced that it has expanded industry-defining cost-per-flight per hour offerings with the introduction of Smart Service Elite for its business customers.

Smart Services Elite is the only cost-per-flight-hour program that covers cabin system components, landing gear overhaul, scheduled and unscheduled maintenance and Mobile Response Team (MRT) support.

Smart Services program 

The new program fits and complements Bomabardier’s existing Smart Service portfolio. This will provide business and aircraft customers with seamless and a hassle-free cost-per-flight hour program. 

This new cost structure per hour program is perfectly suited for aircraft owners. This will allow aircraft owners to budget in a predictable manner for the sourcing of aircraft parts and maintenance costs. 

The Smart Services Elite provides customers with the OEM advantage, meaning that parts provided to customers are genuine high-quality Bombardier parts. Customers can have peace of mind that they have access to parts worldwide, supported by Bombardier. 

As a matter of fact, more than 1,600 Bombardier jets are enrolled in Smart Service Programmes. The program itself rakes more than 10 million flying hours and more. This proves that the program is trusted by its customers. 

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Trackability

With the latest program introduced, the flight hour option could be easily tracked to their annual maintenance costs effectively and efficiently. 

This is crucial as the new offering includes maintenance cost coverage on major components such as aircraft systems and components – both for scheduled and unscheduled checks. 

Moreover, the program also covers landing gear overhaul, parts shipping, technical publications, technical support, a guaranteed flight-hour rate throughout the term, and importantly, Bombardier sends a Mobile Response Team (MRT) to cover all needs demanded by customers. 

Bombardier comments

The Elite service options have been in the select maintenance option on the company’s previous cost-per-flight hour programme. This makes Bombardier’s program the most well-rounded and trusted maintenance cost coverage program compared to other manufacturers. 

Paul Sislian, Executive Vice President, Aftermarket Services & Strategy stated: Bombardier.“Bombardier’s Smart Services Elite is the ultimate ‘easy button’ for our business jet customers when it comes to budget predictability and cost protection for all their maintenance needs,” 

He added: “With Smart Services Elite, customers receive additional peace of mind though added services not previously covered by existing cost-per-flight-hours offerings, providing them with a comprehensive solution for maintenance repair and support.”

What do customers expect? 

Customers expect to be fully served with aftermarket support. With the Smart Services Elite, Bombardier users enjoy an essentially inflation-proof cost-per-flight hour maintenance option. 

The Elite program comes with a yearly rate, which is simple, flat, and fixed at an extremely competitive rate. Bombardier customers can have peace of mind as they do not need to play a guessing-the-price game when it comes to program pricing. 

Smart Service Elite is available for the new purchaser which adds an efficient and comprehensive maintenance cost protection program at the time they purchase their aircraft. 

Bottom line

Bombardier provides their customer peace of mind which is crucial in the private jet industry. Customers can plan their budget accordingly when it comes to maintenance and checks on their aircraft which is important. 

Bombardier continues to lead the way in terms of customer service.

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